Disputes

We make every effort to prevent, remedy and resolve any complaints.
We cannot be held liable for injuries or damage resulting from the use of our products.

If you still have a complaint, please send it to info@cil-lou.be.

If we cannot come to an agreement together, you can contact Safeshops as a consumer. SafeShops.be will mediate between the consumer and the seller if the complaint is justified at first sight.

You can reach them via:

the complaint form
https://www.safeshops.be/nl/consumers-complaints/

or in writing:
Kapelsesteenweg 195/1,
2180 Ekeren, Belgium

Disputes can also be handled by the Consumer Mediation Service (https://consumentenombudsdienst.be/nl ) and at the Online Dispute Resolution platform of the EU (https://ec.europa.eu/consumers/odr/main/index.cfm? event=main.home2.show&lng=EN)